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Frequently Asked Self Storage Questions

EZ Werks Storage is committed to making your storage experience uncomplicated and trouble free. Here is a list of frequently asked self storage questions to help you learn more about us and our services.

Reservations
How do I reserve a unit?
You can reserve a unit on our Units & Rates page or at our kiosk.

What if I cancel a reservation?
You can cancel a reservation at any time prior to move in either online or at our kiosks.
Moving In and Access
When can I access my unit?
After you’ve rented your unit online or at one of our kiosks, you can access your unit immediately: 24 hours a day, 7 days a week

When can I actually move my belongings in to my unit?
If there is a unit available that fits your specific needs, you can move in at any time after you’ve rented your unit online or at one of our kiosks.

What type of documentation do I need to provide in order to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID).

Can I borrow hand carts or dollies?
Yes, we have hand carts available for your use.

How much notice needs to be given before I move out?
All contracts are month-to-month. However, we would appreciate any advance notice.

Does there have to be someone in the office to let me in through the security gates?
No. Once you complete the rental process, we will send you a text to download our App and you will create a new password for your account and you will then have full access to the facility via the App.
Security
Will my belongings be safe?
There is no storage company that can guarantee that your belongings will be completely safe; but with EZ Werks state-of-the-art security systems and the noke Secure Entry System, you have a level of security not available at most self-storage facilities.

Do I need a lock?
No, you do not need a lock. The Smart Entry System is a Bluetooth electronic lock and total access control system. You will be able to use by downloading the app to your mobile device.
With this app, you can easily access your unit as well as gates, sliding doors, and elevators. This means that you no longer have to be concerned with lost keys and forgotten access codes.

Can I grant access to my unit to a friend or family member?
Yes. You can go to the app you your phone and grant temporary access to a friend or family member. Digital key sharing can be revoked at any time and a log keeps track of exactly when the unit was accessed.

Are there specific items that are prohibited in storage units?
Anything that could possibly increase the risk of damage to your goods or the goods of others is prohibited. The following items are prohibited:
  • - Plants
  • - Firearms, munitions, guns, explosives
  • - Food (including pet food)
  • - Flammables, explosives, and radioactive materials
  • - Lead paint, asbestos, urea formaldehyde, petroleum products or methane
  • - Medical waste
  • - Stolen Goods
  • - Cash (not covered by insurance)
Insurance
Do I need insurance for my stored goods?
Yes, you are responsible for those items you store at our location and insurance for those items are required. We offer affordable self storage insurance at our facility.

How do I make an insurance claim?
Claims are processed through the renters insurance policy that you have purchased.
Lease and Payments
Do I have to sign a long-term lease?
No. We rent space on a month-to-month basis.

What are my payment options?
You can sign up to have your monthly payment automatically deducted, or you can pay at our kiosks. If neither of these options work for you, you can pay via the website or the rental Office Kiosk. Either way, your charges will be deducted from a credit card, debit card or bank account.

What forms of payment do you accept?
VISA, MasterCard, American Express and Discover.

What if my payment is late?
We grant every customer a 5-day grace period. Late fees will be charged on the 5th day past your due date. After the 5th day past your due date, any account remaining past due will be denied access to their unit until such time as the balance is brought current. Late fee amounts are specified in your rental agreement. To avoid being denied access to your unit, we recommend using autopay.

What if I fail to pay rent/late fees?
If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. If any net proceeds of the auction remain, they are paid to you.
Storage Specifics
How do I know how much storage space I’ll need?
If you scroll down under “What Size” on our home page you can use our Space Estimator.

Do you offer storage for cars, trucks, boats, and RVs?
Yes. We have both indoor and outdoor storage for your boats,vehicles and trailers.

What is drive-up access?
Drive-up access means that the unit is accessible through a roll-up, garage-style door, directly from a driveway. It is on the first floor and allows for easy storage of large items.

What is meant by climate-controlled storage?
Climate-controlled units are enclosed within a building structure, ensuring less dust, pests, and humidity that might ordinarily harm your belongings. The environment in these units is kept between 50°F and 80°F.

What is the difference between an indoor unit and outdoor unit?
Indoor units are protected from the elements, have wide hallways, and are climate controlled. In multi-story facilities these units have elevator access.
Outdoor units typically resemble the environment of a garage, with the same ease of access that you would expect from a residential garage. They are all on one level, with drive-up access.

What is a roll-up door?
A roll-up door is like a garage door; it rolls up overhead for easy access.

Do you sell boxes and storage supplies?
No.